Terms & Conditions for the purchasing of goods through the VIRPIL official online store – www.virpil-controls.by.

1. General Terms

1.1. This agreement determines the procedure to purchase and sell goods through the online store www.virpil.by in accordance with Art. 405 of the Civil Code of the Republic of Belarus (hereinafter – the Civil Code) and is the official public offer of the Seller, addressed to the public.
1.2 Acknowledgement and acceptance of these terms by the Buyer is sent after clicking “Pay” on the “Cart” page by means of electronic communication in the manner and on the terms determined by this Agreement and conditions (clause 3 of article .408 of the Civil Code of the Republic of Belarus).
1.3 In these terms and conditions, the Buyer and the Seller (when they are named together) are "the Parties" and individually each of them are 'the Party".
1.4. Each Party guarantees to the other Party that it has the relevant right and sufficient capacity, as well as all other rights and powers necessary to conclude and execute this contract.
1.5. By carrying out the Order of the Goods through the online store, the Buyer accepts and agrees with all the terms and conditions set forth in this agreement, and with the information posted on the Site, at the time of acceptance by the Seller.
1.6. The requirements of the Laws of the Republic of Belarus "On Trade", "On Protection of Consumer Rights" (hereinafter referred to as the Law) and other normative and legal acts of the Republic of Belarus regulating the issues of retail purchase and sale are applied to the relations between the Parties under this agreement.
1.7. The Seller reserves the right to make changes to this agreement and information on the Site at any time, the Buyer undertakes the responsibility to account for possible changes at the time of ordering goods from the Seller.
1.8 Incorrect information regarding the product and the product’s prices, photos and descriptions are recognized as a technical error.

2. Terms of Purchase

2.1. The buyer’s order is made through the website www.virpil.by.
2.1.1. When the order is made through the Site, the Buyer fills an electronic form for the Ordered Goods and sends the generated Order to the seller through the Internet.
2.1.2. The e-mail address used during the ordering process is entered into a mailing list and is used to create a Buyer Account on the site. The e-mail address can be deleted from the database at the request of the Buyer.
2.2. Information in the Order received by the Seller is agreed with the Buyer or the Recipient by e-mail in order to clarify, including the specific date and time of delivery of the Goods. The exact date and time of delivery depends on the selected product, the place of delivery and the time that the Seller needs to process the Order.
2.3. When ordering through the Site, the Buyer receives a notification to the e-mail address entered in the ordering process, confirming the completion of the order on the Seller’s website. This e-mail is not a confirmation that the order has been accepted by the Seller.
2.4. If it is determined that the requested goods or requested quantity in the Seller’s inventory is insufficient, the Seller will inform the Buyer via a notification to the e-mail address entered in the Order. The buyer has the right to accept the Goods in the quantity available from the Seller, or refuse (cancel) the Order.
2.5. In the event that the Buyer has questions or requires support regarding the product, description or characteristics of the Goods, the Buyer may contact the Seller via the online contact methods provided on the Site, or by phone as indicted on the Site.
2.6. The Seller has the right to refuse confirming or completing an order in the event of a technical error.

3. Delivery

3.1. When informing the Buyer on the terms of delivery, the Seller will make every effort to observe the delivery time of the Goods indicated on the Site or agreed with the Buyer after placing the order, excluding issues that may arise and affect the delivery time in the form of unforeseen events and circumstances, occurred not through the fault of the Seller.
3.2. The liability of accidental loss or damage to the Goods is passed to the Buyer or the Recipient when the Goods are delivered, or when the Buyer or the Recipient of the goods signs the delivery confirmation documents.
3.3. The Buyer or the Recipient of the Goods will receive a set of documents accompanying the Goods, including:

  • Manual
  • Invoice
  • Packing Slip
  • Warranty Card

3.4. On receipt of the Goods, the inspection must be carried out with the preservation of the original form (appearance).
3.5. If there is a claim disputing the quality or completeness of the purchased Goods, the Buyer must send a written notice to the Seller’s e-mail address as indicated on the site within seven calendar days, with a description of the problem, as well relevant photos.
3.6. During the warranty period of the Goods, the Buyer undertakes the responsibility to preserve the original packaging of the goods, alongside the complete set of documentation including the warranty card.
3.7 Orders that are returned due to non-collection will be refunded at the cost of the order minus any additional return fee's incurred.

4. Payment

4.1. The price of the Goods is indicated next to the product name on www.virpil-controls.by. The displayed currency is Belarusian Rubles (BYN) and is excluding value added tax*.
4.2. The price of the Goods on the Website of the online store may be changed by the Seller without notice. The price for ordered Goods which have been confirmed, is not subject to change.
4.3. Payment for the Goods by the Buyer or the Recipient is made in Belarusian Rubles in one of the methods indicated by the Seller in the "payment" section of the online store's website.

5. Warranty and Liability

5.1. The Seller shall not be liable for any damage caused to the Buyer or the Recipient due to improper use of the Goods purchased from the Seller's online store.
5.2. The Seller is not responsible for the content and operation of other Internet sites.
5.3. The Seller has the right to assign or otherwise transfer his rights and obligations arising from his relationship with the Buyer or the Buyers to third parties.
5.4. The Seller shall not be liable for the consequences associated with the actions of the Buyer or the Recipient in the event of using the Goods purchased from the Seller for business, commercial or public purposes.
5.5. The Seller shall not be liable for losses of the Buyer or the Recipient resulting from:
- Provision of unreliable information when placing the Order, incl. Incorrect identification of identification information;
- illegal actions of third parties.
5.6. The Buyer or the Recipient bears full responsibility for the authenticity of the identification information specified by him when ordering the Goods in the online store.
5.7. The parties are exempt from liability for full or partial failure to fulfil their obligations, if such failure was a consequence of force majeure circumstances that arose after the entry into force of this treaty and / or as a result of extraordinary events that the Parties could not foresee and prevent by reasonable measures.
5.8. In other cases not provided for in paragraph 5.7 of this agreement, for failure to perform or improper performance of their obligations, the Parties shall be liable in accordance with the current legislation of the Republic of Belarus.
5.9. In case of unreasonable refusal to accept delivery of the goods, the Buyer is obliged to reimburse the Seller's costs associated with the delivery of the Goods to the Buyer.
5.10. The Seller guarantees that any information, including identification information about the Buyer, which became available as a result of the performance of this agreement, is confidential and is not subject to disclosure to third parties.

6. Other Conditions

6.1. The law of the Republic of Belarus applies to the relations between the Buyer and the Seller.
6.2. In case of any questions or claims from the Buyer or the Recipient, they should contact the Seller by phone or via the contact form on the Site.
6.3. Any disputes that arise between the Parties will be resolved through negotiations. If a mutually beneficial agreement is not reached, the dispute between the Parties will be referred to the judicial authority in accordance with the current legislation of the Republic of Belarus.
6.4. Recognition by the court of the invalidity of any provision of this contract does not entail the invalidity of its remaining provisions.
6.5. The Seller has the right to use the e-mail address and phone numbers of the Buyer to send information messages.
6.6. The Seller has the right to cancel the order and notify the Buyer about it and refused to sell the Goods at the specified price, if the specified price resulted from a technical error or illegal actions on the part of third parties.

7. Seller Information

 «TERRAZIT PLUS - OKNA AND DVERY» LTD, GORKOGO STR., 91, GRODNO, 230005, BELARUS
Registration Address:
GORKOGO STR., 91, GRODNO, 230005, BELARUS.
Reg. No. 590618019

* For customers purchasing within the EEC (Eurasian Economic Community) indicated prices include value added tax.